Shipping Policy

01Our Courier Partners

We work with trusted, reputed logistics providers across India to ensure your order is delivered safely and on time, including:

• Delhivery
• Xpressbees
• Shiprocket
• Bluedart
• DTDC

02Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days of being placed
• Orders placed on Sundays or public holidays will be processed on the next working day
• You will receive a confirmation email/SMS once your order is packed and shipped

03Delivery Timeframes

• Standard Delivery: Most orders are delivered within 4–7 working days from the date of dispatch, depending on your location
• Metro/Tier-1 Cities: Typically delivered within 2–4 working days post-dispatch
• Remote/Rural Areas: May take a couple of extra days due to courier serviceability

Delivery timelines are estimates and may occasionally vary due to weather, regional disruptions, courier delays, or unforeseen circumstances beyond our control.

04Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you confirm your order.

05Shipping Address Guidelines

To avoid delivery delays, please ensure:

• Your address is complete and accurate, including house/flat number, street, landmark, city, state, and PIN code
• Your phone number is correct and reachable, as our courier partner may contact you for delivery coordination

Khovara is not responsible for delays or non-delivery caused by incomplete, incorrect, or outdated address details provided at the time of ordering. If a reshipment is required due to an address error, additional shipping charges may apply.

06Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS. Please allow up to 24 hours for the tracking information to become active. You can also check your order status by logging into your Khovara account.

07Split Shipments

If your order contains multiple items, they may occasionally be shipped separately (based on stock location or availability). In such cases, you will receive individual tracking details for each shipment — at no extra cost to you.

08Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery window, please contact us at khovaraofficial@gmail.com with your order number, and we'll help track it down
• In the rare case a shipment is lost in transit, we will investigate with our courier partner and arrange a replacement or full refund, as applicable

Khovara is not liable for loss or damage occurring after a package has been successfully delivered and confirmed received.

09Failed Delivery Attempts

Our courier partners typically make 2–3 delivery attempts. If delivery fails due to the customer being unavailable or unreachable, the order may be returned to us. In such cases, re-shipping charges may apply for a second attempt.

10Cash on Delivery (COD)

• COD is available on select orders/locations, subject to a nominal COD handling fee
• Please keep the exact amount ready at the time of delivery wherever possible

11International Shipping

Currently, we ship only within India.

12Address Change Requests

Need to update your shipping address after placing an order? Email us at khovaraofficial@gmail.com within 12–24 hours of placing the order. We'll do our best to accommodate the change before dispatch, though this cannot be guaranteed once processing has begun.