At Khovara, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop on www.khovaraofficial.com. By using our Website, you agree to the practices described below.
01Have Questions? We're Here to Help
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:
We're committed to being transparent and responsive about your privacy.
02Scope of This Policy
This Privacy Policy applies only to information collected through www.khovaraofficial.com. It does not cover:
Information collected offline (e.g., in-store, over phone calls)
Third-party websites, apps, or services linked from our Website
We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page from time to time.
03Your Consent
By browsing, registering, or placing an order on our Website, you consent to the collection and use of your information as described in this Privacy Policy.
04Information We Collect
a) Information you provide directly:
Name, email address, phone number
Billing and shipping address
Order and payment details (processed securely via our payment partners — we do not store full card details)
Account login credentials
Any information shared via customer support, contact forms, or reviews
b) Information collected automatically:
IP address, browser type, device information
Pages visited, time spent, referral source
Cookies and similar tracking technologies (see Section 7)
05How We Use Your Information
Processing and delivering your orders
Creating and managing your account
Responding to customer service requests
Sending order updates, offers, and promotional communication (you can opt out anytime)
Improving our Website, products, and overall shopping experience
Preventing fraud and ensuring website security
Complying with legal obligations
We do not sell or rent your personal information to third parties for their marketing purposes.
06Sharing of Information
We may share your information only with:
Logistics/courier partners — to deliver your orders
Payment gateway providers — to process payments securely
IT and analytics service providers — to help us operate and improve the Website
Government or legal authorities — when required by law
All third parties are expected to handle your data securely and only for the purpose it was shared.
07Cookies and Web Beacons
Like most websites, Khovara uses cookies and similar technologies to:
Remember your preferences and cart items
Understand how visitors use our Website
Show you relevant content and offers
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website (e.g., cart functionality).
08Third-Party Advertising & Links
Our Website may contain links to third-party sites or use third-party advertising/analytics services (such as Google, Meta/Facebook, Instagram). These third parties may use their own cookies or tracking technologies. Khovara is not responsible for the privacy practices of these external platforms — please review their respective privacy policies.
09Data Security
We use reasonable technical and organizational measures (such as SSL encryption and secure payment gateways) to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
In the unlikely event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required under applicable law, and take reasonable steps to contain and remedy the issue.
10Your Rights
Depending on applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account/data
Opt out of marketing communications at any time
To exercise these rights, contact us at khovaraofficial@gmail.com.
11Children's Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.
By placing an order on our Website, you confirm that you are at least 18 years of age or are placing the order under the supervision of a parent or guardian.
12Returns, Exchanges & Size Information
As an online clothing store offering both men's and women's wear across all categories, we may collect additional information to process returns, exchanges, and size-related requests, such as:
Size, fit, or measurement details you provide for exchange requests
Product images shared for return/quality claims (e.g., damaged or wrong item received)
Bank/UPI details for processing refunds, where applicable (handled securely via our payment partners — we do not store this information ourselves)
This information is used solely to process your return, exchange, or refund request and is retained only as long as necessary for that purpose.
13Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including:
Order and transaction records — retained for as long as required under applicable Indian tax and accounting laws
Account information — retained until you request deletion or close your account
Marketing preferences — retained until you opt out
Once the applicable retention period ends, we securely delete or anonymize your personal information.
14Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes means you accept the updated policy.
15Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
16Grievance Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and rules made thereunder, the details of the Grievance Officer are provided below. If you have any complaints or grievances regarding your personal data or this Policy, you may contact:
