Thank you for shopping with Khovara! We take pride in offering premium-quality apparel, and we want you to be completely happy with your purchase. Please read our Return, Exchange & Refund guidelines carefully before placing your order.
01Have Questions? We're Here to Help
If you have any concerns regarding your order, return, or refund, please reach out to us at:
Email: khovaraofficial@gmail.com
Phone: +91 96647 74621
Support Hours: Mon–Sat, 10 AM – 6 PM
02Return & Exchange Eligibility
We currently offer a size exchange-only policy on most products (please check the individual product page for eligibility, as some items may be marked Non-Returnable/Non-Exchangeable).
Conditions for Exchange:
Exchange requests must be raised within 48 hours (2 working days) of delivery
The product must be unused, unwashed, and in its original condition, with all original tags, packaging, and labels intact
Innerwear, socks, and items marked as "Final Sale" or "Clearance" are not eligible for return or exchange, due to hygiene and pricing reasons
One-time exchange is allowed per item, subject to size availability
We do not offer a "change of mind" refund once a product has been sold — exchanges are honored strictly under the conditions above
03Damaged, Defective, or Wrong Item Received
If you receive a damaged, defective, or incorrect product, we sincerely apologize and will make it right.
Please contact us within 48 hours of delivery, along with your order number and clear photos/video of the issue
Once verified, we will offer a free replacement or full refund, as per your preference and product availability
No return fee applies in genuine cases of damaged, defective, or wrong-item deliveries
04How to Raise a Return/Exchange Request
Email us at khovaraofficial@gmail.com with your Order Number, reason for return/exchange, and photos (if applicable)
Our team will review your request within 24–48 hours and share further instructions
Once approved, ship the product back to our return address (shared via email) or hand it over to our pickup partner, if available in your area
On receiving and inspecting the returned item, we will process your exchange/refund
05Return Shipping & Charges
For size exchanges (customer preference), the customer is responsible for the shipping cost of sending the item back to us
A nominal Return/Restocking Fee may apply on certain size-exchange requests to cover pickup, packaging, and logistics — this will be communicated at the time of approval
For damaged/defective/wrong item cases, Khovara bears all return shipping costs
We currently do not offer reverse pickup in all locations; customers may need to self-ship the item via a reliable courier
If the courier/shipping company charges any additional or extra amount over the standard shipping charge for an exchange (e.g., due to distance, weight, area surcharge, or COD handling), the same shall be payable by the customer as per the actual charges levied by the courier company.
06Refund Timeline
Once your returned item is received and inspected, we will notify you of the approval status via email
Approved refunds will be processed to your original payment method within 5–7 business days
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI — please share the required details when requested
Please note: it may take a few additional days for your bank or payment provider to reflect the refunded amount
If an order was placed with a partial payment (e.g., a partial advance paid online with the balance due as COD), the amount already paid will not be refunded in case of order cancellation, return, or non-acceptance of delivery.
07Non-Returnable Items
The following items cannot be returned or exchanged:
Innerwear, socks, and other hygiene-sensitive products
Items purchased during clearance/final sale
Products without original tags, packaging, or proof of purchase
Products that show signs of use, wash, or damage caused after delivery
08Order Cancellations
Orders can be cancelled free of charge before they are shipped/dispatched
Once an order has been shipped, it cannot be cancelled; you may request a return/exchange as per this policy after delivery
09Need Help? Let's Talk!
Our team genuinely wants your Khovara experience to be smooth and satisfying. If anything is wrong with your order, please don't hesitate to reach out — we're here to help make it right.
